FAQ
Frequently asked questions from our customers
Who wrote the books?
Gunilla Bergström both wrote and illustrated Alfie Atkins.
What year was Alfie created?
The first book was published in 1972.
What's your delivery time?
Our normal delivery time is 3-5 business days. However, during periods of high demand, it may take a little longer for you to receive your delivery.
Do you offer free shipping?
We offer free shipping on orders over 699kr.
How do I make a return?
Click here for returns (RETURNS)
How long does it take for my return to be processed?
We do our utmost to process your return as quickly as possible. Normally, we process your return within one week of receiving your product. Once the refund has been completed or your invoice updated, you will receive a notification from Klarna via email or in the app.
Do you offer free returns?
No, the customer is responsible for return shipping costs.
Can I exchange my product for a different size?
We do not handle direct exchanges at our warehouse, so please place a new order and contact office@bokmakaren.se to return the incorrect items.
I need to make a complaint about a product, how do I do that?
We always want to offer smooth complaint handling if you have received a defective product. Contact us at office@bokmakaren.se with your order number and pictures of the item you wish to complain about. Normal wear and tear on a product is not considered a complaint.
How do I wash my Alfie products?
We recommend washing our products at 40°. Please follow the instructions on the garment's care label.
Do you have any questions about Alfie Atkins?
Email office@bokmakaren.se
